General enquiries
Email info@siti.gratis about SITE/SHOP, applications and partnerships. Describe your business, desired outcome and project reference if available. Asking a question does not constitute a purchase or contractual commitment.
Existing customers
Open a Support request in the portal and link the relevant project. Keep updates about the same issue in one ticket. For technical problems include the page, device, steps taken and expected versus actual result; remove unnecessary personal information from screenshots.
Cannot sign in?
Write to info@siti.gratis, preferably from your registered address, and explain whether the issue concerns a password, login email or permissions. Never send passwords, temporary codes, API keys or full card numbers. Any identity check will follow a proportionate, secure process.
Privacy requests
Use info@siti.gratis for access, correction, erasure, objections or consent withdrawal, clearly stating your request. You do not need a ticket or marketing consent. The Privacy notice describes time limits and exceptions.
Formal correspondence
Wake Up Italy SRL, Piazza Antonio Baldini 33, 00141 Roma, Italy. Certified email (PEC): wakeupitaly@pec.it. Follow the Contract for termination or notices with prescribed form and deadlines. A general email or operational ticket does not automatically replace required certified email.