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Client guide

Terms, signing and the complete package

Know which document you are reading and what each confirmation actually does.

Updated Version 2026-10-01-v1
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Check the terms version

Open Contracts and the relevant order. Check the plan, scope, languages, amounts, VAT, payment schedule and company details. Confirming terms does not sign the contract. Read any newly proposed version before confirming it.

Review the previews

Previews let you check documents before the signing package is issued. Verify references and version, then report errors or confirm readiness to proceed when asked. Downloading a preview does not sign anything.

Original and translations

Before confirming the terms, explicitly choose Italian only or add one reference translation in Russian, English, French, Spanish or German. Italian is always included and is the only document to sign; the translation is for reading only and does not change the site or account language. Ask for clarification before signing if wording is unclear.

Follow the signing steps shown

Use only the package issued for that order and version. The page shows the applicable documents and steps; sensitive actions may require another identity check.

  1. Download and read every document in the package.
  2. Follow the signing procedure shown on the page.
  3. Upload what is requested and await verification without duplicate submissions.

Find the returned package

After verification and completion of signatures, the complete package becomes available in Documents. Keep a copy. Downloading alone does not record receipt: follow the status and any separate instructions.

Use the correct version

Superseded documents remain historical records, not the current version just because they are visible. Ask the team before acting on uncertainties about receipt, amounts or effective dates. This guide does not amend your signed contract.

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